Job Title

We are seeking aDelivery Leader, who will be responsible for managing the operations for a leading Fintech client in Bangalore.ESSENTIAL JOB ELEMENTS Domain Capability: Strengthen domain capabilities in Financial Crime industry. Strategy: Build strategy aligned with the growth objectives. Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans. Business Growth: Support business growth by collaborating with Sales & marketing across geographies. Operations: Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals. Client Satisfaction: Ensure client satisfaction. Become ‘Voice of the Customer’ Establish strong relationships with clients. P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy. Team management: Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Best practices: Develop and deploy best practices across offerings. Collaborate across domains to share and understand best practices and implement where applicable. Innovation: Lead innovation & value add efforts between Client and Concentrix. Compliance: Ensure compliance with all client regulatory requirementsPROFILE & EXPERIENCE 12+ years of operations experience within a BPO/ Contact Centrewith last few years managing and running the operations.(preferred UK market) Domain Knowledge:Profound understanding of banking operations, particularly in KYC (Know Your Customer), CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), Chargeback, Disputes, Fraud Investigations, AML (Anti-Money Laundering), and AFC (Anti-Financial Crime), transaction monitoring, crypto currency, wallet screening. Flexible to Work from office