Job Title

is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations.We are seeking a highly motivated Director of Customer Success & Implementation to ensure a seamless onboarding experience, deliver hands-on software training, and support our clients’ ongoing success with the PriceEasy platform. You will be leading a large team.Key Responsibilities:Customer Onboarding & Implementation- Lead and coordinate onboarding and implementation of PriceEasy solutions for new clients. - Collaborate with cross-functional teams (sales, product, engineering) to ensure timely and smooth deployments. - Understand client-specific goals and configure the platform accordingly.Software Training & Enablement- Deliver engaging, tailored training sessions (virtual and onsite) to users ranging from analysts to senior executives. - Create and maintain user guides, training videos, and help center documentation. - Provide hands-on support during the onboarding phase to ensure adoption and confidence in using the platform.Customer Success & Relationship Management- Serve as the primary point of contact for assigned clients, ensuring satisfaction and engagement. - Monitor usage metrics, identify areas for improvement, and proactively recommend solutions to help customers extract maximum value. - Facilitate regular check-ins, performance reviews, and strategic sessions to reinforce ROI.Technical Support & Troubleshooting- Provide first-line support on product-related questions, configurations, and usability. - Escalate technical issues to product or engineering teams with proper documentation. - Ensure timely resolution and follow-up for customer-reported issues.Qualifications:- YOU MUST have prior team leadership experience - You must have completed your Bachelors or Masters from a Tier 1 University such as IIT, IIM, ISB, NITs - 5+ years experience in customer success, implementation in a SaaS or enterprise software environment. - Experience working with companies that sell Software Products to B2B - Strong knowledge of SaaS platforms, preferably with experience in retail, analytics, or pricing software. - Excellent communication and presentation skills, with the ability to explain technical concepts in simple terms. - Comfortable conducting live demos and training for both small and large groups. - Self-starter with outstanding project management, organizational, and interpersonal skills.Compensation Structure: INR 30lakhs - 50lakhsThis is 100% work from Office Position in MG Road Bangalore. If this does not work for you, PLEASE DO NOT APPLY