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Job descriptionWe are Hiring - Voice Process Professionals - International Customer Support - PuneWalk-In Drive @ Infosys BPM Launch Your Career in International Customer Support!Location: Pune, IndiaWalk-In Dates: 27 January 2026Time: 10:00 AM to 2:00 PMVenue: Infosys BPM Limited,Ascendas International Tech Park SEZ,PH-III, Plot No.18, International Tech Park,Rajiv Gandhi Info Park, MIDC, Phase III,Hinjewadi, Pune-411057Mode: 100% Work from Office (WFO)Work Type: Full-time | Night Shifts | Rotational Week OffsExperience: 0 - 5 YearsQualification: Any Full-Time Graduate (15 years of formal education)About the RoleWe are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we'd love to hear from you!Mandatory Requirements:- International Voice Support Experience - Must Have - Excellent Communication Skills Speak, Read, and Write fluently in English - Outstanding Customer Handling Skills - Willingness to Work Night Shifts - 100% Work from Office Bengaluru LocationWhat You'll Do:- Engage with international customers to resolve queries and provide outstanding support. - Build rapport through active listening, empathy, and professional communication. - Deliver solutions by understanding customer needs and navigating internal processes. - Maintain high standards of ethics, integrity, and customer satisfaction. - Adapt to evolving tools, technologies, and workflows with agility.Required Skill Set:General Skills:- Excellent communication and soft skills. - Ability to structure calls professionally and efficiently. - Empathy-driven approach to customer interactions. - Positive, polite, and professional demeanor.Technical Skills:- Basic understanding of client processes and workflows. - Ability to identify routine issues and resolve them effectively. - Tech-savvy and quick to adapt to new tools and systems.Key Competencies:- Strong customer service orientation. - Team player with a collaborative mindset. - High adaptability to change and new challenges. - Ethical and professional conduct at all times.Qualifications:- Prior experience in customer service or contact center roles preferred. - Open to graduates from any stream with strong communication skills.Preferred: Basic understanding or any customer support certificationMandatory Documents to Carry- Updated printout of your resume - Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) - All original academic documents for verification: - 10th & 12th Marksheets - Graduation (All Semesters, CMM, Provisional & Degree Certificate)Laptops & cameras are not permitted due to security restrictions.Government ID is mandatory for entry into the campus.How to Attend the Walk-InCarry a copy of this email/invitationWalk into the Infosys Hinjewadi, Pune-411057 Campus on 27th January 2026 between 10:00 AM 2:00 PMWhy Infosys BPM?- Work with global clients across industries. - Be part of a robust technology ecosystem that fosters innovation and growth. - Enjoy a collaborative culture, continuous learning, and career advancement opportunities.Interested or Know Someone Who Fits the Requirement?Tag them in a reply mail or reach out directly to apply!Let's build the future of customer service together.We can't wait to meet you!Warm Regards,Talent Acquisition TeamInfosys BPM Ltd.Human Resources | INFY HRBangalore | Pune | Global LocationsTransforming Talent | Empowering Careers