Job Title

Role OverviewThe Senior Manager – Retail Store Maintenance will own end-to-end maintenance operations across all retail stores pan-India. This role is responsible for ensuring zero disruption to store operations by driving quick resolution of all infrastructure, electrical, IT, and facility-related issues through effective vendor management and tight SLAs.This is a central role, working closely with Store Ops, IT, Projects, and external vendors.Key ResponsibilitiesRetail Store Maintenance Ownership- Act as the single point of ownership for all maintenance issues across 180+ retail stores. - Ensure prompt resolution of day-to-day store issues including lighting, electricals, Wi-Fi/internet, CCTV, HVAC, signage, plumbing, fixtures, and basic civil works. - Minimize store downtime and ensure uninterrupted customer experience.Vendor & AMC Management- Empanel and manage national, regional, and local vendors for various maintenance categories. - Define SLAs, TATs, and escalation matrices for all vendors. - Track vendor performance and drive accountability for service quality and turnaround time. - Negotiate contracts, AMCs, and commercials to optimize cost without compromising service.Issue Tracking & Escalation Management- Set up and manage a centralized ticketing / escalation system for store maintenance issues. - Ensure timely coordination between stores, vendors, and internal stakeholders. - Proactively monitor recurring issues and implement permanent fixes.Preventive Maintenance- Build and roll out preventive maintenance schedules for stores to reduce breakdowns. - Conduct periodic store audits to identify risks and improvement areas. - Ensure brand standards are maintained across all store assets.Stakeholder Collaboration- Work closely with Retail Ops, IT, Projects, Finance, and Procurement teams. - Support new store launches by coordinating handover, snag resolution, and post-launch maintenance readiness. - Act as the go-to person for store managers for all maintenance-related concerns.Budget & Cost Control- Own and manage the retail maintenance budget. - Track spends store-wise and vendor-wise. - Drive cost optimization through standardization and preventive planning.Qualifications & Experience- Graduate / Engineer (Electrical / Mechanical / Facilities preferred). - 6–10+ years of experience in retail store maintenance or facilities management across large multi-store networks (150+ stores). - Proven experience managing pan-India vendors and AMCs. - Strong understanding of retail infrastructure and store-level operations.