About LeadSquared:One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale.We are backed by prominent investors such as Stakeboat Capital, Jyoti Bansal, and Gaja Capital to name a few. We raised $153mn in our latest Series C funding round from WestBridge Capital, and we're now India's 103rd Unicorn! We are expanding rapidly and our 1100+ strong and still growing workforce is spread across India, the U.S, the Middle East, ASEAN, ANZ, and South Africa.•Among the Top 50 fastest-growing tech companies in India as per Deloitte Fast 50 programs•Frost and Sullivan's 2019 Marketing Automation Company of the Year award•Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia- Pacific•Listed as Top Rates Product on G2Crowd, GetApp, and TrustRadiusWork Location: Cessna Business Park (Bangalore)-WFORole OverviewWe are seeking a skilled Associate Application Support Engineer to join our Customer Engineering Team within the Engineering Organization. In this role, you will provide expert support for customer issues escalated to engineering, troubleshooting and resolving complex problems to ensure timely and effective solutions that enhance customer satisfaction.You will collaborate closely with cross-functional teams including Engineering, Product, Customer Support, DevOps, and SRE to accelerate issue resolution, improve product stability, and deliver an exceptional customer experience. Ideal candidates possess strong technical acumen, problem-solving skills, and the ability to communicate effectively across teams to drive continuous improvement and faster resolution cycles.Key Responsibilities•Diagnose and resolve complex customer escalated technical issues that Tier I & Tier II could not resolve related to product features, configurations, and integrations.•Perform Detailed Diagnostics (Troubleshoot via logs, SQL, APIs and Code), Bug Fixes and Root Cause Analysis of Application and Infrastructure issues.•work closely with Engineering, Product, Customer Support, DevOps and SRE teams to resolve issues and improve product quality and reliability.•Create and update technical documentation, FAQs, and Knowledge base articles to support lower tier teams.•Implement Configuration Changes, Software patches, bug fixes, and system enhancements that may sometimes involve code changes also.•Provide Technical Guidance & share best practices to Tier 1 and Tier 2 Teams, Deliver Technical Trainings to Global Profession Services Teams.Required Skills & Experience•1–3 years of experience in SaaS product support or application support.•Strong technical troubleshooting skills. Technical acumen, Problem-solving skills•Working knowledge of APIs, SQL, web technologies (HTTP, JavaScript basics).•Experience in working on tools like New Relic, Loggly, etc.•Familiarity with SaaS platforms, CRM, or Marketing Automation is a plus.•Excellent problem-solving and communication skills.•BE or BTech in Computer Science, IT, or a related field.
Job Title
Application Support Engineer