Job Title

About the Role:We are hiring international call handlers to own end-to-end cold calling and appointment setting for our practices. This role plays a vital part in the patient's journey, serving as the first point of contact for both NHS and private patients, and supporting the smooth daily operation of the clinic or dental practice.- Salary Range: 2.5LPA - 4LPAKey Responsibilities:1.Outbound Calls- Call patients to schedule, confirm, or follow up on appointments. - Reach out to patients for overdue check-ups, recalls, and treatment follow-ups. - Contact patients for rescheduling due to diary changes or clinician unavailability. - Make outbound marketing or referral follow-up calls as required.2. Appointment Booking- Accurately book appointments for both NHS and private patients using practice management systems. - Allocate time slots appropriately based on treatment type, appointment length, and clinician preferences. - Adjust appointments and optimize diaries according to default templates and clinical lead direction.3. Diary Management Support- Monitor and proactively fill diary gaps and cancellations. - Liaise with clinical and practice teams to ensure efficient diary utilization and reduce missed opportunities. - Keep up to date with any diary template changes or clinician schedule updates.4. Patient Reminders and Cancellations- Send SMS or make phone call reminders for upcoming appointments. - Log cancellations and no-shows in the system and handle them according to clinic policy. - Reschedule appointments as needed while maintaining patient flow.5. NHS and Private Patient Navigation- Clearly communicate the difference between NHS and private services during patient conversations. - Provide guidance on treatment options, eligibility, costs, and any associated charges. - Support patients in making informed decisions about their care path.6. Escalations and Support- Escalate complaints, complex patient issues, or clinical concerns to the appropriate manager or team. - Manage inbound and outbound calls related to patient referrals from GPs, dentists, or external sources.Person Specification:- Previous experience in call handling or front-of-house role in a healthcare or dental environment preferred. - Excellent verbal and written communication skills is A MUST. - Customer service-focused with a patient-first approach.