Key Responsibilities:- Conduct live video calls with customers for KYC verification - Verify identity documents and match them with the customer on video - Ensure compliance with RBI and internal KYC guidelines - Address customer Queries Professionally - Deliver excellent customer service and assist customers with onboarding queriesPlease note -- Incumbent will be hired on Bank’s (SBM) payroll - Incumbent should be ready to work in 9-hour Rotational shift, between 8am and midnight - 1 Rotational off will be provided on rotational basis between Monday-SundayQualifications- Bachelor’s degree in any field (mandatory) - Experience and other requirements - Up to 1yr Previous experience in a VKYC/customer service or KYC- related role. - Familiarity with banking Process - Immediate Joining is preferred - Strong communication skills in -English & Hindi is must with regional language is preferable - Comfortable using digital tools and video conferencing platforms.
Job Title
Video KYC Executive