Job Description – Learner Support Executive Location: Ahmedabad (upGrad, 22nd Floor, B - Building, Westgate (By True Value), Nr. YMCA Club, S.G. Highway) Work Mode: Work from Office (6 Days) Working Hours: 10:30 AM – 7:30 PMRole & Responsibilities • Make outbound calls to learners to resolve queries and provide support. • Attend live sessions and coordinate with SMEs for smooth session conduction. • Ensure recording of live sessions and manage post-session surveys. • Act as a point of coordination between learners, SMEs, and internal teams. • Maintain accurate records and updates using internal systems and Excel.Required Skills • Strong verbal and written communication skills. • Good working knowledge of Excel and internal systems. • Ability to multitask and handle high-volume learner interactions. • Professional approach and customer-focused mindset.Eligibility Criteria • Graduate (mandatory). • Fresher or experienced candidates can apply.Other Conditions • 6 days working from office. • Candidate must be ready to join within 10–15 days.
Job Title
Customer Service Specialist