Profile/Designation: Customer Service Officer (Level 2)Experience: 1 - 4+ years in International Voice processLocation: Pune, MagarpattaShift: US ShiftSalary range: 3.80LPA to 4LPA (based on last CTC)Skills:- Good Communication skills (Written & Verbal) - Good interpersonal and listening skills - Must have basic skills in usage of MS word and MS excel - Must have basic computer skills (Navigation and toggling between multiple screens) - Must have good typing speed with 30-35 WPM with 90% accuracy - Must be willing to work in flexible shifts (Night Shifts), multitask and be adaptable to change - Self-starter with an ability to work in a team environment. - High attention to detail and strong navigation skills - Proven experience in insurance domainJob Description:- Processing tasks/loans assigned as per defined process SLA and providing resolutions within the timelines. - Meeting individual KRAs through productivity, accuracy, product knowledge, and schedule adherence - Meet daily/Weekly targets and deadlines - Make Outbound calls to carriers and financial institutions to obtain customer information - Adhering to company compliances and policiesAssessment/ Selection criteria:- First Round – HR Interview - Second Round – Operations Round Interview - Final round- Written SVAR and typing testInterested candidates can mail me directly bindu.l@. We are looking only for immediate joiners.
Job Title
Customer Support Executive