Job Title

About the role:We are looking for dynamic professionals capable of maintaining our customer satisfaction rates with excellent communication skills and positive approach. A committed representative who is able to maintain relationships with our customers and clients, answer questions and troubleshoot account issues, help with product and payments queries, and more. This is a full-time position with the ability to work in the office. Relevant certifications and experience will improve consideration chances for this position.Key Responsibilities:Make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or servicesRespond efficiently and accurately to our clients, explaining possible solutions, andensuring that clients feel supported and valuedBuild lasting relationships with clients and other call center team members based ontrust and reliabilityUtilize software, databases, scripts, and tools appropriatelyUnderstand and strive to meet or exceed call center metrics while providing excellentand consistent customer serviceMaintain and update customer information as necessary in databaseEscalates calls to supervisor when necessary and appropriateResponsible for making outbound calls and regular follow up on leads assignedEnsure Zero compliance issues in terms of call qualityMake outbound calls to prospective clients and convert them into customersDesired QualificationGraduate or Diploma holder in any field Minimum 2 years of experience in Outbound callingExcellent verbal communication skills, Team player, Attention to detail, Problem-solvingskillsExceptional customer service, active listening, and verbal & written communication skills,and professional phone voiceUnderstanding of company products, services, and policiesProficiency with computers, especially with CRM software, and strong typing skillsStrong time management and decision-making skillsAdaptability and accountabilityOrganizational skills including the ability to multitask, set priorities, and follow up promptlyShould be flexible with night shiftsPositive attitude and proactive approachStrong time management and decision-making skillsPerks of Joining :-Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses.Impactful Role: Shape product decisions and enhance user experiences with data-driven insights.Growth Opportunities: Learn and grow professionally in a fast-paced, collaborative environment.Supportive Culture: Work with a team that values teamwork, mentorship, and professionaldevelopment.Competitive Benefits: Access comprehensive health, retirement, and other benefits to support your well-being.Rewards and Recognitions: Demonstrate true dedication and be rewarded with annual bonusesand spot awardsCompany Background:Silvermine Group is a 17 years old SaaS Company that's building E-commerce, SaaS companies in the loud for the US market and helping companies bring offline processes online, saving time and money. We bring modern Internet software to main streets across America. Since our founding over a decade ago in Wilton, Connecticut, we have empowered our employees to make decisions that serve our customer’s interests first.Software Product offering from Silvermine Group eform2290 and emcs150Website: Silvermine Group Products: eform2290 and emcs150Apply on: careers@ Location: Bangalore