Job Title

The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order. This involves: Engaging with customers using phone, email, or other media, on their upcoming renewalsDelicately but professionally working through customer objections to secure on-time renewalsResponding to customer emails and requests within one business day of receiptLogging all customer interactions in Once fully trained, expect to work with approximately 150 renewals per quarterHave a high-level understanding of Flexera products and be able to clearly communicate our various support plansAdhere to and follow all service level expectationsMay be asked to work EMEA or North America hours