Job Title

Role and Responsibilities ▪ Analyzing customer’s credit history, payment patterns, and other relevant information to determine the risk of default. ▪ Reviewing customer’s Credit Application and verifying it from Credit Bureau Agency, if required to check their credit worthiness ▪ Setting appropriate credit limits for each customer and establishing clear credit terms outlining payment deadlines. ▪ Making lockout decisions in case of over credit limit balances and identify if credit review is needed. ▪ Setting up the aging thresholds for the account basis their risk grade for payment. ▪ Working closely with the sales team to balance the need to extend credit to customers with the goal of maximizing cash flow and minimizing the bad debt risk. Collaborating with the Sales team to ensure that credit decisions support sales objectives while mitigating financial risk. ▪ Making & receiving calls to support the sales team by resolving their queries and working on priority requests. ▪ Make and respond to calls & emails sent to customers to ensure Collection & Dispute Resolution on aged invoices as per defined SOP. ▪ Identify and resolve payment discrepancies, and answers client inquiries to get invoices paid. ▪ Skip Trace and contact clients to get overdue invoices paid. ▪ Research and resolve payment discrepancies and liaison with Cash applications team for proper payment posting. ▪ Follow up with various departments to get supporting documents/ info for dispute resolution. ▪ Process Adhoc requests & Urgent Call requests in a timely manner. ▪ Follow collections strategy to reduce the past due. Research & resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact. ▪ Ensure timely collections on aged invoices and ensure Call/Email Queues are cleared as per defined TAT. ▪ Work Proactively with Stakeholders to resolve customer issues and ensure first call resolution. ▪ Deliver quality customer service by researching & responding to all internal & external partners inquiries quickly, effectively and with expertise. ▪ Report issues/gaps to the Senior Staff.Skills and Qualifications ▪ 2-3 years, Relevant Exp.- 2 years ▪ Fair knowledge of end-to-end B2B Credit & Collections ▪ Skilled in verbal and written communication ▪ Focus on continuous improvement initiatives ▪ Experienced in working on different ERP's and exposure to end-to-end process mapping ▪ Should be able to work with minimal guidance ▪ Desire to work in a collaborative team environment that includes offshore colleagues ▪ Ability to effectively interact and build relationships with a diverse employee population. ▪ Understanding of MS office products