Job Title

TCS present an excellent opportunity forEnd‑User Desktop Support Job Location: Hyderabad Experience required: 4-6 yrsKey Responsibilities End‑User Desktop Support Troubleshoot OS, login/profile, performance, connectivity (Wi‑Fi/VPN), and application issues for Windows/macOS. Support Microsoft 365 apps, browsers, collaboration tools, and endpoint security (AV/EDR, encryption checks). Perform basic hardware diagnostics (RAM/HDD/SSD), replace field‑swappable parts, and coordinate RMA/warranty cases. Handle device onboarding/offboarding (initial setup, policy validation, data backup/restore), and peripheral installs (docks, monitors, scanners). Remote Support & Ticket Handling Provide remote assistance using enterprise tools (e.g., Quick Assist/Remote Help/Teams/Zoom screen share). Triage incidents/requests, document steps and resolutions, and update tickets in ITSM (e.g., ServiceNow/Jira). Follow escalation matrix; collaborate with L2/L3 for complex issues and track to closure within SLAs. Printer/MFP Support Install and configure printer/MFP drivers, secure print solutions (e.g., pull print), and default queues. Troubleshoot printer connectivity (TCP/IP, print servers), paper jams, consumables, and firmware upgrades. Coordinate with vendors for consumable replenishment, preventive maintenance, warranty claims, and device replacement. Maintain printer fleet inventory, location mapping, access/permissions, and usage reports. Operations, Compliance & Asset Care Maintain SOPs/KBs and ensure audit‑ready documentation (build notes, change logs, disposal/transfer). Validate endpoint compliance (AV/EDR status, encryption/BitLocker/FileVault, OS patch status) and remediate drifts. Support inventory updates (asset tags, ownership, location) and assist in periodic audits/stock checks. User Experience & Communication Provide clear, courteous communication and status updates to end users. Run floor‑walks during peak times or post‑deployment to proactively address issues. Capture feedback/pulse checks and share improvement ideas.