Job Title

AMS Team leadEducational Qualification: Bachelor’s degree in Information Technology, Computer Science, or related field Relevant Functional Experience SFIA Level: 10+ years of hands-on experience supporting SAP Ariba Buying and Invoicing, Sourcing and Contract Management modules Experience in integrating Ariba with Oracle EBS (AP, PO, and GL modules); SFIA 5 Role Specific Skills: SAP Certified Application Associate – SAP Ariba Procurement SAP Ariba Integration Certification (CIG or API-based) Oracle EBS Financials Cloud Certification (optional but valuable) ITIL Foundation Certification (for support process alignment) Technical/ Soft skills Experience in using ServiceNow ticketing system Strong Experience in Ariba implementation and maintenance Required process knowledge of Procurement & Invoice processing Good communication skill Good analytical skills & competent at logical reasoning Responsibilities Oversee sub function/team activities Responsible for client co ordination, issue resolution, escalation management Resource shift alignment as per WTW business requirement Monitor key performance parameters of the process & ensure adherence to SLAs/KPIs Partner with WTW on process improvement/ transformation initiatives Lead tri-party governance and ensure timely resolution of issues Review small change forms, provide estimated efforts, seek approval from WTW and post approval get small change implemented Team Handling The Team lead to oversees the management of Senior AnalystProfiles to:careers@