Job Title

Technical Account Manager (TAM) – Infrastructure Years of Expereince - 8+ Years Location:Role Overview The Technical Account Manager – Infrastructure will serve as a trusted technical advisor for Cloud4C managed services customers. The role focuses on ensuring service stability, SLA adherence, proactive risk management, and continuous improvement across infrastructure services while acting as the customer’s primary technical interface. Key Responsibilities Own end-to-end technical relationship for assigned managed services accounts Ensure SLA, SLO, and KPI compliance across compute, storage, virtualization, OS, backup, and DR services Lead Major Incident Management, RCA reviews, and service improvement plans Conduct periodic Service Reviews, Capacity Planning, and Health Checks Coordinate with L2/L3, NOC, and OEM teams for issue resolution Drive proactive risk identification and preventive actions Support customer onboarding, transition, and steady-state operations Provide technical inputs for renewals, scope expansions, and audits Technical Skills Windows & Linux Administration (hands-on background) Virtualization: VMware / Nutanix / Hyper-V Storage & Backup: NetApp, Dell EMC, Veeam, Commvault (any) DR, High Availability, and Performance Monitoring ITIL-based service delivery knowledge Experience & Qualification 8+ years in Infrastructure Operations / Managed Services 2+ years in customer-facing or lead role ITIL certification preferred.