Job Title

Job Duties and Responsibilities : Work closely with business analysts, platform architects and developers to implement technical requirements and solutions on the ServiceNow platform. Recommend best practices in ServiceNow development. Advocate usage of OOTB capabilities and features while designing & implementing solutions. Support developers to create and implement script includes, business rules, client scripts, UI Policies, UI Actions, UI Macros, Access Control Lists (ACLs), portal pages, etc. Support development of integrations with other ServiceNow instances and / or 3rd party systems. Perform code reviews and validate configurations carried out by developers. Identify improvement opportunities to enhance ServiceNow platform performance, availability, maintainability, upgradability and security.Skills and Requirements : Engineering degree with 9+ years of IT experience. Around 5 years of relevant experience as a ServiceNow Technical Lead including 7-9 years of relevant experience as a ServiceNow Developer. In depth technical knowledge and understanding of ServiceNow applications like ITSM, CSM, ITOM, CMDB and key modules. Knowledge about workflows, reporting, and dashboards. Experience in ServiceNow Integration techniques, Import sets, Transform maps. Experience in IntegrationHub and Orchestration is advantageous. Must be ServiceNow Certified System Administrator (CSA). Must be a ServiceNow Certified Implementation Specialist in any one of the following: ITSM, CSM, Event Management, Discovery. ServiceNow CAD certification is preferred. Excellent communication and interpersonal skills.