About AramyaOur vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.We're well funded, with $20M raised from marquee investors like Accel, Z47 and industry veterans. Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led designing.Today, we're operating at a 200 Cr ARR and scaling fast across D2C and retail stores.Website: Our Team: the RoleWe’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences especially in Chat Process.Roles and Responsibilities- Respond promptly and accurately to customer queries via chats and calls, and reach out to customers proactively wherever required. - Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation. - Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience. - Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding. - Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise. - Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues. - Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight. - Work with a 6-day working schedule, week-offs on a roster basisKey Qualifications and Skills- 6 months - 3 years of experience in a Customer Service role. - Strong interpersonal and communication skills, English & Hindi are mandatory (additional languages are a plus) - Proficiency with Freshchat / Freshdesk, Google Sheets & internal tools. - Ability to handle both chat and voice support. - Ability to convert customer dissatisfaction into positive experience. - Basic problem-solving skills and ownership mindset. - Proficiency at suggestive selling and converting negative customer experiences to positive ones.
Job Title
Customer Support Representative