Job Title

JOB DESCRIPTION —Customer Care & Admin Executive Location:Bengaluru (Sanjaynagar) Role Type: Full-time, On-site About the Role We are looking for a Customer Care & Admin Executive who will manage all customer touchpoints — calls, WhatsApp, emails, and internal coordination. This role is critical for ensuring smooth customer experience, quick grievance handling, and seamless support across teams. No heavy experience required — 1–2 years is ideal, as long as communication skills are strong and the attitude is right. Key Responsibilities Customer Support & Communication • Handle incoming and outgoing calls for queries, order updates, and support. • Manage WhatsApp Business conversations with timely and clear responses. • Respond to customer emails, including complaints, product questions, returns, and replacements. • Provide accurate product information and guidance. Grievance & Issue Resolution • Take ownership of customer grievances end-to-end — delays, damages, wrong products, refunds. • Coordinate with warehouse, courier partners, and internal teams to close issues quickly. • Maintain and update a daily grievance tracker. • Ensure responses are empathetic, professional, and aligned with brand tone. Admin & Coordination • Assist with daily coordination between operations, warehouse, and marketing. • Manage basic admin tasks — data entry, logs, order tracking sheets, documentation. • Raise internal tickets or alerts for repeated quality or delivery issues. • Support in special requests, COD confirmations, and feedback logging. Skills & Language Requirements • Strong proficiency in English — spoken and written. • Ability to communicate in Hindi and/or Kannada/Tamil preferred. • Good phone etiquette and clarity of speech. • Comfortable using WhatsApp Business, email, and Google Sheets. • Patient, calm, organised, and strong at follow-ups. Experience • 0–2 years in customer support or admin roles. • Freshers with strong communication skills may be considered. • D2C or personal care experience is a plus but not mandatory. What Success Looks Like • Quick issue closure and reduced escalations. • High customer satisfaction and warm brand experience. • Smooth coordination with operations and warehouse. • Accurate, timely responses across all channels. Why This Role Matters You will be the voice and frontline of the brand — ensuring every customer interaction feels premium, helpful, and thoughtful. At HIVADO, grooming is identity, and your role shapes how customers experience that identity every day.