The ideal candidate is an energetic self-starter. You will be the face of an upcoming fintech company – you will own the customer relationship from the very beginning. You will interact with customers who are emailing, calling, and texting about product questions and account/transaction inquiries.It's important that you can work during Pacific U.S. time zone hours.Come join a team of intelligent, fast-paced and mission-driven team!!About the Position:Customer Support plays an indispensable role in our success as a company. You will be the voice of the company, helping our customers have a positive experience. You must be calm, caring, and compassionate, and have a strong sense of empathy in difficult situations.What you’ll do: Customer Experience is a core focus of our company. The CX specialist will also serve as a voice for our customers by helping our product and tech team design user-centered features and create a seamless user experience.Responsibilities: • Responding to customer inbounds via email and chat in a timebound manner. • Scheduling and participating in phone calls with customers • Providing product feedback to the management team • Troubleshoot user problems • Document technical issues and deviations from specifications • Collaborate with the engineering and product management teams to help reproduce and resolve technical issues • Helping inform our product roadmap and customer experience based on your customer interactions.Who we are looking for: Our ideal CX candidate will enjoy building relationships with customers. We are looking for someone who is self-sufficient, driven, and empathetic. • 2+ years of experience working directly with customers in a support role. • Great communication skills via phone, email, and chat • Strong knowledge of customer service software and development tools including Zendesk, Jira, and Slack. • Experience defining KPI’s and measuring support-related activities. • It's important that you can work during Pacific U.S. time zone hours. • Self-motivation and an attitude that gets things done
Job Title
Customer Support Representative