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Job Description - Senior Principal Consultant – Solution Architect - Service Now (ITO091335)With us, you’ll learn fast, work smart, and make a difference. You'll build a career that matters.Senior Principal Consultant – Solution Architect - Service Now (ITO091335)Ready to build the future with AI?At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams.Responsibilities- Provides technical leadership to the team- Creates and maintains a detailed view of the existing architecture- Designs and collaborates with Business Process Analysts and Developers in the creation of a High‑Level Solution Design Document- Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture- Ensures technical governance process and policies are being adhered to- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions- Creates and maintains a detailed view of integrations- Creates and maintains a Technical Implementation Roadmap- Resolves technical escalations, including responding to defects- Participates in process workshops- Works closely with client enterprise architecture team and client ServiceNow Teams- Periodically reviews configuration to ensure platform health- Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan- Reviews design and code per sprint to ensure quality- Provides hands‑on assistance with the detailed design and implementation approach of selected projects- Ensures design is within the boundaries of licensed modules else communicates changes in license to the client- Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem- Assists in migrating configuration across instances- Supports COE in continuous development of training paths for professional advancement- Contributes to ongoing definition of best development and solution practices- Leads training workshops as means to spread experiences gained across the practiceQualifications we seek in you!Minimum Qualifications- Excellent communication skills for client‑facing roles- Hands‑on experience on projects- IT graduatePreferred Qualifications / Skills- Lead AI‑first transformation – Build and scale AI solutions that redefine industries- Make an impact – Drive change for global enterprises and solve business challenges that matter- Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills- Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace- Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build- Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.#J-18808-Ljbffr