Required Skills and Qualifications:• Bachelor's degree in Computer Science, Information Technology, or a related field (orequivalent experience).• 1-2 years of experience in a technical support role, preferably in a network securityenvironment.• Basic understanding of networking concepts (TCP/IP, DNS, VPN).• Familiarity with operating systems (Windows, macOS, Linux).• Experience with ticketing systems (e.g., Zoho Desk).• Excellent communication and interpersonal skills.• Strong problem-solving and analytical abilities.• Ability to work independently and as part of a team.• Customer-focused attitude with a commitment to providing excellent service.• Ability to work on-site at the client location.• Basic understanding of remote access technologies.Preferred Skills:• Certifications such as CompTIA Network+, CCNA, or similar.• Experience with ZTNA solutions.• Knowledge of security protocols and technologies.• Experience with Active Directory and LDAP.
Job Title
Tech Support (Network)