Job Title

Role: Oracle Fusion SCM Functional ConsultantExp: 10 to 12 YearsLocation: Bangalore , Chennai, Pune, NoidaModules: WMS, OM + one of Inventory / Planning / Product ManagementPOSITION SUMMARY- 10 years total experience; 5+ years in Oracle Cloud SCM (WMS, OM, Planning, Inventory). - 2+ years in support services for the above modules (or similar). - Hands-on support experience across at least three modules (must include WMS, OM + one of Inventory / Planning / Product Management). - Module expertise: - WMS: Inbound/outbound operations, RF workflows, replenishment, labeling, cycle counting. - OM: Order orchestration, pricing, sourcing, approvals, fulfillment, ship confirm. - Planning: Demand/supply plans, collections, exceptions, pegging, S&OP, scenarios. - Inventory: Item setup, org structure, UOMs, reservations, transfers, cycle counts. - Good to have: Redwood Visual Builder, Product Management, Supply Chain Execution. - Experience with OTBI/BI Publisher reporting. - Bachelor’s in IT, Business, or related field. - Oracle ERP functional knowledge; at least one Level 2 certification preferred. - Strong analytical, problem‑solving, communication, and interpersonal skills. - Team-oriented with strong organizational and time‑management abilities. - Customer-centric mindset with commitment to high‑quality service. - Knowledge of ITIL or service management frameworks.Additional Job Description- Serve as SME for L2/L3 support, including incident resolution, service requests, configuration changes, and enhancements. - Manage day‑to‑day operations of managed services and ensure timely issue resolution. - Troubleshoot and resolve issues for Oracle-managed services teams. - Maintain strong client relationships and ensure high satisfaction. - Monitor service performance metrics and support continuous improvement initiatives. - Collaborate with cross-functional teams for smooth service delivery. - Stay updated on Oracle Cloud releases and industry trends. - Support SLA management and compliance.Prepare regular performance and client satisfaction reports.