Job Title

Are you a pensions administrator with deep domain expertise, and feel ready to explore a new, more impactful direction in your career? This opportunity could be for you.This role is open to both colleagues currently working in training roles and experienced pensions administrators who are currently working in the business or operations side and are interested in pivoting into a training role and building a career in learning. Prior training experience is not essential. Strong communication skills and the ability to explain complex concepts in a clear, simple way are essential. What is non-negotiable is strong, hands-on expertise in pensions administration, a solid understanding of the regulatory environment, pensions rules, and complex calculation scenarios. Strong communication skills and the ability to explain complex concepts are essential. In this role, you will combine your pensions expertise with the support of a highly experienced learning and talent team to design and deliver highly impactful learning solutions using modern learning methodologies, digital formats, and learning technology. Aptia is doing exciting work in building skills and capability across the organisation, and this role offers the opportunity to be part of that journey while developing a new dimension of your career.Job SummaryWe are looking for a Pensions Domain Trainer to independently deliver high-quality training for our UK pensions administration team. The ideal candidate will have hands-on experience in pensions operations, strong facilitation skills, and the ability to simplify technical topics for new joiners and colleagues who want to upskill or go for a relevant certification.While initial onboarding and guidance will be provided, the candidate is expected to independently manage the end-to-end training lifecycle—including facilitation, learner engagement, Q&A sessions, and training administration—within a few weeks of joining.Key ResponsibilitiesTraining Delivery- Deliver structured training programs on UK pensions administration processes for new joiners and upskilling programs for existing employees. - Facilitate virtual and/or classroom sessions covering pensions operations (joiners, leavers, retirements, transfers, etc.) with clarity and impact. - Conduct Q&A sessions and reinforcement sessions using practical examples from real cases. - Stay updated on UK pension regulations and changes and reflect them in learning sessions where applicable.Training Administration & Coordination- Manage training logistics including session scheduling, attendance tracking, learner assessments, and certification preparation coordination. - Collaborate with senior trainers and content developers to enhance training materials based on delivery experience. - Report training delivery status, learner progress, assessment scores, and key observations to the relevant stakeholders; flag any risks or support needed proactively. - Collect feedback and share suggestions for improvement with the L&D team. - Maintain training documentation, FAQs, and session-wise trackers.Content Development & SME Support- Provide subject matter expertise (SME) to instructional designers and learning developers for the creation of high-quality e-learning modules and other digital assets for the Pensions domain learning. - Review the learning content to ensure technical accuracy, relevance, completeness, and alignment with latest UK pensions regulations. - Offer insights and updates to support the continuous improvement of the learning material.Must-have Training SkillsTo be successful in this role, the following facilitation competencies are essential:- Clarity of Communication: Ability to explain technical and regulatory concepts in simple, understandable language. - Voice Modulation & Pacing: Effective verbal delivery with variation in tone, pitch, and pace to maintain interest. - Command over English Language: Clear articulation, correct grammar usage, and professional vocabulary to ensure credibility and learner comprehension across UK-based processes. - Learner Engagement: Use of questioning techniques, examples, scenarios, and digital tools to keep sessions interactive. - Confidence & Preparation: Thorough command over session content, with readiness to address learner questions independently. - Responsiveness & Patience: Addressing queries professionally while encouraging participation across knowledge levels. - Continuous Improvement Mindset: Demonstrates a continuous improvement mindset, seeking better ways to enhance learning and delivery.Required Skills and ExperienceMust-Have- 3–6 years of hands-on experience in UK pensions administration or a closely related process. - Comfort with virtual platforms (Teams/Zoom) and basic presentation tools (PPT, whiteboard tools). - Strong organizational skills for managing batch-wise logistics, learner data, and follow-ups. - High accountability for independent training delivery after initial support phase. - Pensions Administration domain experience is a must.Good-to-Have- Exposure to CPC or APE content or certification (preferred but not mandatory). - Experience coordinating or contributing to training content development. - Familiarity with LMS tools or digital learning platforms.