Role Responsibilities:- Handle customer queries via chat support related to investment and trading products - Provide support on mutual funds, stocks, ETFs, trading accounts, and investment platforms - Resolve customer issues within defined TAT and quality standards - Maintain accurate documentation and ensure compliance with BFSI regulations - Coordinate with internal teams for issue resolution and escalations - Deliver a seamless customer experience through strong written communicationRequired Experience & Skills:- Minimum 6 months of relevant experience in Investment Banking / BFSI / Finance sector - Mandatory experience in Chat / Non-Voice customer support - Hands-on exposure to Mutual Funds and Investment products - Basic understanding of capital markets, trading, and financial services - Strong written communication and problem-solving skillsShare your Resume- Vaishnavi.Ojha@
Job Title
Customer Success Associate- Non Voice- Immediate Joiner