Job Title

Role OverviewWe are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.Key Responsibilities- Handle inbound customer calls and provide prompt, accurate, and courteous support. - Understand customer issues and offer effective resolutions as per process guidelines. - Provide information related to products, services, or general inquiries. - Follow standard operating procedures and maintain quality and compliance standards. - Maintain professionalism, empathy, and clarity in every interaction. - Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.Experience:1. Minimum 6 months to 1 year experience in International Voice processKey Skills- Good verbal English communication skills - Active listening, empathy, and problem-solving abilities. - Patience and ability to handle customer concerns professionally. - Adaptability to work in a fast-paced environment. - Positive attitude and willingness to learn.What We Offer- 2 rotational week offs. - US shift exposure and international customer service experience. - Professional training and career progression opportunities. - Supportive team environment.If interested kindly share CV to deepalakshmi.rrr@⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@