Job Title

Roles and Responsibility:- Own the overall roadmap, and execution for ServiceNow projects , ensuring project is executed on time with quality. - Lead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to - Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes. - Optimize performance, scalability, and security of ServiceNow environments. - Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging - Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals - Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives - Effective project management thru KPIs - Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations - Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent. - Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.Qualifications:- 12+ years of experience in software development, with at least 3 years in a leadership role managing ServiceNow development and support programs. - In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, CMDB Business Rules, and IntegrationHub - Strong development skills in Java and JavaScript - Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes) - Microservices architecture: design and deployment experience in distributed systems - Proficiency in Unix Shell Scripting for systems integration and automation - Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus - Demonstrated leadership managing teams, driving delivery, and guiding technical strategy - Strong stakeholder engagement, communication, and influencing abilities - ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA.) strongly preferred - Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plu