Job Title:Technical Expert – MISSO Surgical RobotDepartment:Surgical Robotics – MISSO ApplicationsLocation:Vapi, Gujarat / Field-based (as per requirement)Reports To:Manager / Senior Manager / DGM – Surgical Robotics ApplicationsJob Purpose:To provide clinical application support, product demonstrations and hands-on training for the MISSO Surgical Robot, ensuring seamless adoption by surgeons and OT staff. The role focuses on enhancing surgical workflow efficiency, supporting robotic-assisted procedures and strengthening customer confidence and satisfaction.Key Responsibilities:-1. Product Demonstration & Application Training- Conduct live demonstrations of MISSO Surgical Robot at hospitals, medical conferences and training centres. - Train surgeons, OT staff, biomedical engineers and clinical staff on system setup, console operation, workflow integration and surgical best practices. - Deliver structured presentations on robotic features, clinical advantages, instrumentation and imaging capabilities. - Support sales and marketing teams during workshops, CME programs, exhibitions and product showcases. - Possess sound anatomical knowledge required for orthopedic surgery and be updated of all related products and processes available in market.2. Clinical & Technical Support- Provide on-site support during Robot-assisted surgeries, including pre-operative procedures, docking, troubleshooting and workflow guidance. - Assist installation and commissioning teams during system handover and clinical readiness checks. - Coordinate with the service team and fulfill all technical requirements like robot installation, maintenance, defect-identification & defect-rectification (in-case of a breakdown) software update and upgrades as and when required.- Assist on-site teams for lead conversion and technical discussions with the surgeons.- Travel to different locations as and when required or as directed, for demos/ conferences/ surgeries/ maintenance etc. - Collect surgeon and user feedback to support continuous product improvements in coordination with R&D.3. Documentation & Compliance- Maintain detailed records of demonstrations, training sessions, clinical case-support activities and post-evaluation feedback. - Ensure adherence to OT safety standards, sterilization protocols and surgical robotics compliance guidelines. - Prepare and update training materials, demo reports, user manuals and application documentation as required.4. Cross-Functional Collaboration- Collaborate with Sales, Marketing, R&D, Quality, and Service teams to provide insights on workflow optimization, feature validation and clinical acceptance. - Support internal testing, product validation sessions and new feature evaluation for MISSO software and hardware enhancements. - Contribute clinical case insights and real-world usage data for marketing, regulatory and product management documentation.5. Customer Relationship Management- Act as the technical liaison between surgeons, hospital administrators and Meril for MISSO-related application matters. - Ensure high levels of customer confidence through professional, time-bound and expert interactions. - Provide follow-up visits and remote support to ensure ongoing skill development and smooth system utilization.Qualifications and Experience:- B.E. / B.Tech in Biomedical Engineering, Electronics (ECE), Electrical, Robotics, Mechatronics, or equivalent. - 1–5 years of experience in medical devices, surgical robotics, minimally invasive surgery, imaging systems or high-end capital equipment. - Experience in operating room (OT/OR) workflows, MIS procedures or clinical training (preferred). - Strong understanding of electro-mechanical systems, robotic interfaces and clinical device operation.Skills and Competencies:- Fluent in English (spoken and writing) with strong communication and presentation skills. - Deep interest in surgical robotics, clinical workflows and high-precision engineering. - Strong analytical, problem-solving and technical troubleshooting abilities. - Ability to engage confidently with surgeons, OT teams and hospital leadership. - Proficient in MS Office, PowerPoint, documentation tools and digital training platforms. - Willingness to travel extensively for surgeries, demonstrations and training programs.Key Performance Indicators (KPIs):- Number and success rate of demonstrations and clinical cases supported. - Surgeon and hospital satisfaction scores. - Training effectiveness and competency development of end users. - Reduction in user issues related to application or workflow. - Contribution to product enhancement, feedback cycles, and clinical readiness.
Job Title
Technical Expert