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Hi All,Please find the below Job Description.Job Description:Role: IT Application Support Analyst Client: Catapult/Schellman Duration: Long Term Contract Remote Working EST (6 Pm to 3 AM) Job Description:IT Application Support Analyst – working EST or CST US hours.We need this person to be able to handle tier 1 application support, manage tickets, routing tickets to the right person, metrics on ticket stats, low level reporting from various sources, etc. We would need them to work US hours.We are looking for someone who can do application support, not network/IT support.They also reference Servicenow skills, we need someone who understands JIRA. We would also love to have someone who has administered Sharepoint before, rather than just providing access.This would include configuration and customization of Sharepoint sites on our Bay page, monitoring usage, and some integrations with other systems.For application support, they need to be able to quickly learn our internal third-party applications to provide tier 1 support (configuration as needed), manage SLAs for tickets, ensure the right user is assigned tickets and assist in prioritization.They also need to gather and present metrics related to application tickets.