Job Title: Telephony Engineer – VonageExperience: 5+ YearsJob SummaryWe are seeking an experienced Telephony Engineer with strong expertise in Vonage telephony systems to design, implement, and support enterprise-grade communication solutions. The ideal candidate will have hands-on experience managing cloud-based telephony platforms, excellent communication skills, and the ability to work independently in a fast-paced environment.Key Responsibilities- Design, develop, configure and support highly scalable and reliable communications solution using Vonage Communications APIs. - Integrating voice, messaging (SMS/MMS) services into existing platforms. - Develop and maintain robust backend services and APIs, ensuring high availability and resilience of communication systems - Troubleshooting integration issues and ensuring secure and reliable communication services. - Collaborate with internal teams and stakeholders to gather requirements and deliver effective marketing solutions. - Perform system monitoring, upgrades, patches, and regular health checks to ensure high availability. - Provide L2/L3 support for telephony-related incidents and service requests. - Document system configurations, processes, and troubleshooting guides. - Ensure compliance with security, performance, and reliability standards. - Coordinate with vendors and service providers for issue resolution and enhancements.Required Skills & Qualifications- 5+ years of experience as a Telephony Engineer or in a similar role. - Strong hands-on experience with Vonage telephony systems (Vonage Business, Vonage Communications APIs, or Contact Center solutions). - Proficiency in one or more backend programming languages such as Java, C# or Python. - Strong understanding of RESTful API design and development, webhooks and asynchronous processing. - Solid understanding of VoIP technologies, SIP, RTP, PBX, and call routing concepts. - Experience with cloud-based telephony and unified communication platforms. - Excellent verbal and written communication skills. - Proven ability to work independently with minimal supervision. - Strong analytical and troubleshooting skills.Preferred / Nice-to-Have Skills- Experience with CRM or third-party system integrations using Vonage/Twilio APIs. - Experience designing and developing microservices using Java 17+ and Spring Boot 3.x - Exposure to contact center solutions and call analytics/reporting. - Knowledge of ITIL processes and incident management. - Relevant certifications in VoIP or unified communications.
Job Title
Telephony Engineer