Job Title

Job opportunity Technical Account Manager / Service Delivery Manager to own service outcomes for our SaaS products.Must-Have Qualifications:10+ years in service delivery, SRE, or cloud operations with direct customer ownership.Proven, excellent client-facing communication (exec-ready status reports, crisp RCAs, calm under pressure during incidents).Hands-on experience with Azure (Monitor, Log Analytics, App Gateway, AKS or equivalent), CI/CD pipelines, and observability tools.Deep expertise in incident & problem management (ITIL or equivalent), change management, and disciplined runbook practices.Strong data-driven approach; comfortable with dashboards, KPIs, and balancing cost/performance trade-offs.What Youll Do:Serve as the primary customer contact for service health, incidents, changes, and upgrades.Drive SLAs/SLOs: define, monitor, and report on availability, latency, and error budgets.Lead incident response (247 on-call rotation): triage, coordinate engineers, communicate status, run RCAs, and track corrective actions.Manage change & release readiness (CAB, maintenance windows, rollback plans).Build and run operational rhythms: dashboards, weekly service reviews, monthly/quarterly executive updates.Partner with Cloud/Engineering teams on observability (logs, metrics, traces), capacity planning, performance testing, and resilience.Track and optimize cloud costs using FinOps practices.Maintain runbooks, SOPs, and playbooks; continuously raise the bar on operational excellence.Ensure compliance with security and regulatory controls; support audits.Identify and deliver continuous-improvement initiatives that reduce toil and MTTR.Kindly share your updated profile on renuka.bi@