RoleParametersParameter Weight %A+/ABC/DECSOMoM CASA NTB (Nos)5%8665CSOIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)15%5432CSOLI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)7.5% CSO3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 4, B:3, C/D:2, E:1)10%4321CSOInc HH PH on Mapped Book7.5%121085CSOMapped Book Customer meetings Coverage5%NANANANACSOWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOBranch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits)10%NANANANACSOBranch Customer Service (FTR, TAT on CASA & SR)10.0%NANANANACSOBranch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)10.0%NANANANACSOBranch Operations & Compliance (Re KYC & Inoperative accounts activation) (RMU, CRL, Pending leads)10%NANANANACSO1 Self Sourced GL disb per month (min 1 lac Ticket size) - Booster of 10%NA 100%
Job Title
Customer Service Officer