Job Title

Company Description: We are a dynamic, customer-focused organization delivering operational excellence in the automotive and logistics space. As a fully remote team, we pride ourselves on streamlined service, attention to detail, and maintaining strong relationships with our clients and partners. We’re committed to making every interaction count — and that starts with you. Position Summary: We're looking for an organized, communicative, and resourceful Customer Service Representative to join our remote team. This is a multifaceted role that goes beyond traditional customer service — you’ll be supporting a variety of operational and admin tasks while maintaining a high standard of service across multiple communication channels. Key Responsibilities: Customer Support Channels Respond promptly to inquiries via phones, emails, and live chat Provide professional and friendly support, resolving customer concerns efficiently Confirm and manage servicing and collection appointments, ensuring smooth scheduling and attendance Carry out customer verification checks as required for new customers Follow up late and missed payments directly with customers Operational Tasks Monitor Fleet Vehicle Compliance, ensuring all vehicles are roadworthy and compliant with local laws Monitor inventory levels and stock inbounding, flagging and investigating any stock discrepancies Monitor and report on compliance within internal systems (such as service reporting or penalties and fines) Live Incident Management, including customer welfare checks, arranging recoveries, and dealing with insurance companies or third parties Knowledge Base & System Management Manage and update HelpScout FAQs Train and refine the AI chatbot to improve customer self-service Qualifications & Requirements: 1–3 years in customer service, admin, or operations (remote experience preferred) Excellent English communication skills — both written and verbal Hindi, Bengali, Urdu, or Portuguese are beneficial but not required Tech-savvy and confident working with tools like HelpScout, Google Workspace/Cloud, Microsoft Outlook, live chat software, and inventory systems Detail-oriented, highly organized, and comfortable juggling multiple responsibilities Empathetic, solution-focused, and calm under pressure Comfortable working in a scaling and evolving company, where processes are still being refined. Able to adapt and provide feedback to help us succeed What You’ll Get: A fully remote, flexible work environment Training and support to grow within the company Competitive pay A collaborative team that values your input and celebrates wins Opportunities to expand into operations, inventory, data engineering, or platform admin roles Pay & Benefits - What we offer in return: Annual CTC: 7 - 9 lakhs per year An unparalleled opportunity to be an early team member of what we believe will be one of the most famous start-ups of the next 10 years Be part of a passionate, friendly and transparent culture which encourages your suggestions for improvement as we grow Full training and ongoing support Company laptop provided Fully remote role Work Schedule: Please see the shift patterns of the role outlined below: Shift Pattern Monday: 14:00pm- 23:00Pm GMT (19:30pm – 04:00am IST) Tuesday: 14:00pm- 23:00Pm GMT (19:30pm – 04:00am IST) Wednesday: 11:00am- 20:00pm GMT (16:30pm – 1:30am IST) Thursday: 8:00am - 17:00pm GMT (13:30pm- 22:30pm IST) Friday: 8:00am - 17:00pm GMT (13:30pm- 22:30pm IST) Saturday: Off Sunday: Off