Job Title

Cluster Team Lead (Manager Level) Location: Bengaluru | Full-time Reporting to: Sales Head Languages: English & Hindi About the Role We are looking for a high-ownership Cluster Team Lead (Manager Level) who can manage multiple Team Leads (TLs) and drive performance across a large inside sales cluster of 60–80 telesales executives. This is NOT an individual contributor or TL role. You will lead TLs, manage cluster P&L, drive daily sales operations, and ensure predictable revenue outcomes. Ideal for a Sales Manager / Cluster Manager in a high-velocity B2B inside-sales environment. What You Will OwnTeam Leadership - Manage 6–7 Team Leads, each handling 10–12 reps (total 60–80 inside sales executives) - Drive TL performance via daily reviews, coaching, escalations & discipline - Ensure hiring, onboarding, and ramp-up of new TLs and executives Revenue & Operations - Own cluster revenue targets and drive monthly & quarterly closures - Run daily cluster-level standups, pipeline reviews, and forecasting - Ensure high-quality follow-ups, talk time, and lead management Governance & Productivity - Strengthen CRM compliance and forecasting accuracy across all TLs - Review rep and TL-level KPIs every day and fix gaps immediately - Ensure SOP adherence, pitch consistency, and script optimisation Performance Coaching - Coach TLs on: - call quality & listening - objection handling - time management - closure strategies - Conduct weekly coaching sessions and build a performance-driven culture Escalations & Quality - Handle high-value customer escalations - Manage stuck deals and unblock TLs - Ensure zero leakages of leads and CRM flows What We’re Looking ForExperience - 5–9 years total experience in inside sales - 3+ years managing Team Leads - Must have led at least 40–80 inside sales reps through TLs - Experience in B2B sales / SME sales / SaaS / telecom / fintech preferred - Experience in high-velocity calling environments (100–300 calls/day per rep) Skills & Competencies - Strong revenue ownership mindset - High discipline in daily reviews & execution - Excellent people management & tough conversations - Ability to identify performance issues early and fix them fast - Strong command over CRM systems (Zoho/HubSpot/LeadSquared/Salesforce) - Comfort with Excel / MIS and daily dashboards - Ability to maintain high energy and motivation across the floor How Success Will Be Measured - Cluster revenue achievement vs target - TL performance (productivity, follow-ups, call quality) - Forecasting accuracy - Lead utilization & hygiene - Rep & TL ramp-up time - TL retention & team stability - Reduction of escalations and faster closure cycles Why Join Us - Lead one of the largest inside sales clusters in India - Directly work with the Sales Head & leadership team - Strong growth path to Cluster Head / Sales Manager / National Sales Manager - High visibility + high impact role - Performance-driven culture where numbers matter more than narratives