Job Title

We're Hiring: Service Captain Location: Terra Mayaa Outlet Type: Restaurant Experience Required: 2-5 years in a similar role About the Role We are looking for an experienced Service Captain who understands the art of hospitality the traditional way-firm floor control, genuine guest care, and disciplined service-while keeping pace with modern service standards. This role is for someone who can lead from the front and take ownership of the guest experience. Key Responsibilities - Take complete charge of assigned service sections and ensure seamless operations - Welcome and engage guests, ensuring a warm, professional, and memorable experience - Supervise and guide waiters, stewards, and runners during service - Coordinate closely with kitchen and bar to ensure timely and accurate service - Maintain high standards of service etiquette, hygiene, and grooming at all times - Handle guest feedback and complaints with maturity and prompt resolution - Ensure correct order taking, billing accuracy, and smooth payment settlements - Conduct pre-shift briefings and support staff training and development - Monitor service quality, food presentation, and beverage standards before service reaches guests - Control breakages, minimize wastage, and support inventory checks - Ensure SOPs, safety norms, and outlet policies are strictly followed What We're Looking For - Proven experience as a Service Captain or Senior Waiter - Strong leadership and communication skills - Deep understanding of food & beverage service standards - Calm, confident, and guest-focused attitude - Ability to handle high-volume service with discipline and grace - Well-groomed, punctual, and professionally presentable