Required Skills and Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). - 1-2 years of experience in a technical support role, preferably in a network security environment. - Basic understanding of networking concepts (TCP/IP, DNS, VPN). - Familiarity with operating systems (Windows, macOS, Linux). - Experience with ticketing systems (e.G., Zoho Desk). - Excellent communication and interpersonal skills. - Strong problem-solving and analytical abilities. - Ability to work independently and as part of a team. - Customer-focused attitude with a commitment to providing excellent service. - Ability to work on-site at the client location. - Basic understanding of remote access technologies. Preferred Skills: - Certifications such as CompTIA Network+, CCNA, or similar. - Experience with ZTNA solutions. - Knowledge of security protocols and technologies. - Experience with Active Directory and LDAP.
Job Title
Tech Support (Network)