Job Title

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Command Center Team Lead Experience Range: 6 – 10 Years Location: Vizag Must-Have: Key Responsibilities: - Team Management: - Lead and mentor L1 operators and Shift Leads; manage staffing and scheduling. - Operational Governance: - Define and enforce SOPs; ensure compliance across shifts. - Incident & Major Event Leadership: - Oversee critical incidents and major events; act as primary escalation point. - Performance Reporting: - Prepare weekly/monthly performance reports and improvement plans. - Continuous Improvement: - Identify process gaps and implement automation or efficiency initiatives. - Stakeholder Engagement: - Communicate with senior management on outages, KPIs, and strategic initiatives. - Tool & Technology Oversight: - Ensure optimal use of monitoring and ITSM tools; drive tool enhancements. - Training & Development: - Conduct training sessions for new hires and ongoing skill development. Required Skills & Qualifications: - Education: - Bachelor’s degree in IT or related field. - Experience: - 5+ years in IT operations, with 2+ years in leadership roles. - Technical Expertise: - Deep knowledge of infrastructure, applications, and monitoring ecosystems. - Leadership & Strategic Thinking: - Ability to manage large teams and drive operational improvements. - Certifications: - ITIL Intermediate or higher preferred. Interested candidates pls share your cv to mailid: c.nayana@ with subject "Command Center Team Lead" for further Discussion