OBJECTIVE OF ROLE Deliver exemplary customer service via phone calls email social media As part of the Contact Center team manage phone calls email social media customer s requests and handle queries about new reservations changes to existing bookings and other services KEY RESPONSIBILITIES Deliver exemplary customer service via phone calls email social media As part of the Contact Center team manage phone calls email social media customer s requests and handle queries about new reservations changes to existing bookings and other services EXPERIENCE 0-3 years QUALIFICATION Graduate ABILITIES ABOUT US IGT Solutions IGT is committed to simplifying complex customer interactions while delivering a seamless experience It provides integrated BPM Technology and Digital Services Solutions for clients across industries IGT Solutions is a next-gen customer experience CX company defining and delivering transformative experiences for the global and most innovative brands using digital technologies With the combination of Digital and Human Intelligence IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and Hi-tech industries Established in 1998 with 100 focus on customer experience IGT employs more than 20 000 customer experience and technology specialists providing services to 75 marquee customers globally IGT s global footprint consists of 23 delivery centers in China Philippines Malaysia India UAE Romania Indonesia Spain Colombia and the USA EQUAL OPPORTUNITY DISCLAIMER It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job without regard to age gender gender identity sexual orientation race color religion creed national origin disability genetic information veteran status citizenship or marital status and to maintain a non-discriminatory environment free from intimidation harassment or bias based upon these grounds ADDRESS LOCATION India Haryana 2nd Floor InfoTech Centre 14 2 Old Delhi Gurgaon Road Dundahera Gurugram - 122016 Haryana India
Job Title
Process Associate - Ota