Job Title

Job Title: Amazon Connect DeveloperLocation: Hyderabad (Remote)Experience: 4–8 Years (Minimum 2+ Years on Amazon Connect)Role OverviewWe are looking for a skilled Amazon Connect Developer to design, build, and support cloud-based contact center solutions using Amazon Connect, AWS services, and Salesforce (Service Cloud / Salesforce Voice).This role focuses on building intelligent call flows, telephony routing, Lambda-based integrations, call recording workflows, and deep CRM integrations. You will work on inbound and outbound calling, screen pops, call dispositioning, recordings, and SMS/email automation.Key ResponsibilitiesDesign and develop Amazon Connect contact flows (IVR, queue, callback, voicemail, last-agent routing).Configure phone numbers, queues, routing profiles, and agent experience (CCP, call controls, metrics).Build AWS Lambda functions for dynamic routing and API-based integrations.Integrate Amazon Connect with Salesforce Service Cloud / Salesforce Voice including inbound screen pops and call logging.Enable two-way data flow using Streams API, EventBridge, SQS/SNS, and REST APIs.Implement outbound dialing, click-to-call, skill-based routing, and automated messaging.Configure call recordings, S3 storage, encryption, and retention policies.Build real-time and historical reports using Amazon Connect, CloudWatch, or QuickSight.Ensure security, compliance (IAM, TCPA, DNC), testing, and CI/CD-based deployments. Required Skills & ExperienceMust-Have4–8 years of overall experience, with 2+ years in Amazon Connect.Strong hands-on experience with Amazon Connect, AWS Lambda, S3, DynamoDB, loudWatch, IAM, SNS, SQS, API Gateway.Experience integrating Amazon Connect with Salesforce Service Cloud or Salesforce Voice.Strong coding skills in JavaScript or Python.Solid understanding of REST APIs, JSON, and secure integrations.Strong knowledge of telephony concepts:SIP, call flows, ANI, DNISRouting logic, recordings, retention policiesSoft SkillsStrong communication and documentation skills.Ability to work with cross-functional teams (CRM, Marketing, Telephony, Networking).Strong analytical and problem-solving mindset.Comfortable in fast-paced delivery environments.