Job Title

Job Description Professional Experience Summary: Extensive experience in Real Estate, Hospitality, and Entertainment industries across Marketing, Project Management, Operations, Business Development, and Risk Management. Expertise spans high-end Commercial/Office Towers, Retail/Multiplex, Hospitality, large Residential enclaves, mixed-use townships, and Infrastructure projects. Proven leadership with a collaborative management style, capable of working in multidisciplinary and multicultural teams. Skilled at driving operational efficiency, profitability, and sustainable growth by managing core business functions Engineering, Construction, HR, Finance, Sales & Marketing. Projects Handled: - Townships, industrial parks, IT parks, high-rise residential towers - High-rise hotel and office buildings, shopping malls, mixed-use buildings - Data centers, villas, interior fit-outs, factory buildings - Roads, bridges, water & sewerage networks and treatment plants - Golf courses, soft and hard landscaping, civil and MEP works Customer Relationship Management: - Liaising with tenants to build strong relationships, ensuring client care and resolving complaints. - Conducting viewings of vacant spaces, explaining lease terms and added value services. - Negotiating leases in conjunction with the lettings team. - Monitoring tenant compliance with lease terms and promoting inter-tenant trading. - Publishing bi-monthly tenants newsletters. Property Management: - Ensuring high standards of presentation and maintenance across townships with planned maintenance regimes. - Full familiarity with property appliances and service contracts. - Ensuring compliance with Health & Safety and statutory tests. - Implementing Centre Administration Procedures and identifying improvements. - Managing purchasing, servicing, and maintenance of the Centre. - Coordinating and monitoring workmanship of external contractors. Staff Management: - Supervising, motivating line managers and staff; ensuring appropriate workloads and quality. - Conducting regular reviews, training, and onsite coaching. - Handling disciplinary procedures in consultation with higher authorities. - Fostering effective communication and teamwork. - Assisting in induction and training of new management staff. Financial Management: - Collaborating with Finance and Marketing teams to maximize occupancy and rent roll. - Reviewing revenue and capital budgets alongside the Finance Director. - Managing credit control and handling arrears before escalation. - Monitoring expenditure, achieving cost savings while maintaining service standards. - Preparing and managing budgets, meeting annual operating targets. - Driving sales to meet targets and ensuring full rent and service charge collection. Marketing: - Monitoring competing centers and local services. - Promoting value-added services such as IT, broadband, telephony, and insurance. - Organizing and managing events to maximize revenue. - Ensuring compliance with branding and signage policies. - Enhancing visibility of Workspace through tenant and public engagement. Limits of Authority: - Operating within agreed annual budgets. - Negotiating lettings according to marketing price parameters. - Disciplining staff in consultation with reporting authorities. - Adhering strictly to SOPs and procedural guidelines. Key Skills: - Landlord & Tenant Law - Health & Safety Legislation - Facilities and Man Management - Team Leadership & Organizational Skills - Customer Care & People Skills - Budget Preparation and Monitoring - Maintenance Management - Front of House and Events Management - Negotiation and Marketing Strategy - Computer Literacy (MS Word, Excel, PowerPoint) Key Strengths: - Business Development: Identifying opportunities (land acquisition & JD), preparing business plans with financial and techno-commercial feasibility, budgeting, legal, technical due diligence, investor liaison, and P&L forecasting. - Financial Management: Dynamic P&L focus with cost, budget, and cash flow monitoring; customer receivables management; setting targets for sales and finance teams; ensuring adherence to budgets. - Commercial Management: Tender and contract management, supply chain and procurement oversight, ethical supplier relationships, and cost control. - Project Development Management: Leading project and engineering teams from concept to handover, ensuring quality, schedule, and cost control; coordination with architects, consultants, contractors, and vendors. - Marketing / Sales Management: Guiding marketing and sales teams, implementing board-approved strategies, and driving customer satisfaction for growth. Core Competencies: - Strategic Business Planning - Project Planning & Management - Product & Pricing Strategies - Marketing & Sales Strategies - Market Intelligence - New Product Launches - Product Positioning - Strategic Alliances & Channel Management - Team Building & Leadership - Training & Development - P&L Management - Process & Business Excellence - New Business Development & Growth Computer Skills: - Microsoft Word - Excel Worksheets - PowerPoint Presentations