Experience: FreshersLocation: Nagpur, Maharashtra (On-site)Company: Hoora Technologies Pvt. Ltd.Joining: Immediate preferredRole Overview:We are looking for a Customer Support Executive who can handle customer queries efficiently while ensuring a positive and professional customer experience. This role is ideal for fresh graduates or early professionals eager to build a career in customer service within a fast-growing technology company.Key Responsibilities:- Handle customer queries via calls, emails, or chat professionally and empathetically - Provide accurate information and timely solutions to customer issues - Maintain proper documentation of customer interactions in CRM systems - Ensure customer satisfaction through effective communication and follow-ups - Coordinate with internal teams when required for issue resolutionRequired Skills & Experience:- Strong verbal and written communication skills - Good interpersonal and problem-solving abilities - Basic computer knowledge; CRM exposure is a plus - Positive attitude and customer-oriented mindset - Must own a personal laptopAdditional Requirements:- Laptop and mobile phone (mandatory) - Willingness to work in shifts - Fluency in English, Hindi, and Marathi (additional languages are a plus)
Job Title
Customer Support Associate