Candidates should be from BPO/BPM BackgroundTechnical background experience would be Preferred (Troubleshooting)International Voice process Experience MandatoryTotal Experience - 15+yrsRelevant Experience - 1+yrs (Senior Manager on paper)Education - Any Graduate or 4 years DiplomaShifts - US (24x7)5 days workingOnly immediate joiners or who can join by end week of Feb-26 should applyHandling Managers, AM's & TL'sLocation: Airoli, Navi MumbaiCollege degree in Business Management/Administration or equivalent combination of education and directly related experience4 or more years of directly related experience, including 2 or more years of supervisory experience.Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.International Voice Experience; having Outbound experience will have an added advantageShall operate in US shift timings, and would be required to stretch as and when requiredManager level into International contact center, USAppropriate communication and escalation of client issues to multiple levels of site and Operations managementClient strategies to meet client/corporate goals and objective
Job Title
Senior Operations Manager