Job Title

Key responsibilities of the role :We are looking for a competent LMS SPOC to undertake a variety of administrative and program management tasks. You will carry out essential operational duties for Senior Executive programs. To be an excellent LMS SPOC, you must be organized and detail-oriented, comfortable working with diverse teams. The goal will be to facilitate the effective management of Course related activities according to the organization’s standards. Responsibilities :Ensure on time course and module readiness as per launch schedules.Ensure timely procurement of course resources.Ensure all participants are added to correct sections and all support staff is added to course on time.Setup Course requirements and pre-scheduled AnnouncementsRaise Change Requests for necessary corrections in the courseProvide Administrative and Operational Support to Program Delivery teamManage all course end activitiesTrack course feedback on weekly survey, Course End Surveys, completion rates, etc. Provide support to Partner teams on Blended Course managementAssist with responding to general participant queries such as IT issues, assignment, etc.Co-ordinate with cross functional team to ensure smooth course deliveryKey Skills and Experience :3+ years of customer service experienceOutstanding verbal and written communication skillsProficient in English Language, written and verbal bothKnowledge of program management and development proceduresAbility to work with diverse and multi-disciplinary teamsExcellent time management and organizational skillsTech-savvy, experience of working on learning platforms will be added advantageDetail-oriented and efficientWillingness to work in any shift assignedEmeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In press: