Job Title

About Us:MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services tobusinesses, governments and individuals worldwide. In Asia, MUFG has a presence across 20 markets – Australia, Bangladesh, Cambodia, China, Hong Kong,Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand and Vietnam. It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region – Vietin Bank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines and Bank Danamon in Indonesia.MUFG Global Service Private Limited:Established in 2020, Mufg Global Service Private Limited (MGS) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MGS India has plans to significantly ramp- up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.Position Title: Client Service DeskCorporate Title: AnalystReporting to: SupervisorJob ProfilePurpose of Role:The objective of this role is to develop and implement best practices to drive positive client experience and proactively lead operational efficiency efforts and process improvements.The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirement, including front office, compliance and operational groups across the organization.As part of the team, an Analyst will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.Main Responsibilities:Sound knowledge of various products like Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc.Will be responsible for completing client’s transaction & service requirements in accordance with the bank's policies and procedures.Ensure that all required documents and data from clients is collected and reviewed and delivered for further processing in line with regulatory and internal bank requirements.Take ownership of assigned cases and actively follow through to completion.Liaise with internal and external stakeholders on a daily basis.Ensure high quality customer experience and reduce process/documentary redundancies to maintain client satisfaction.Facilitator of client needs liasoning suitably with all stakeholders and follow till execution.Manage internal approvals/ exceptions to be raised to management/ approval authorities to facilitate transactions other than pricing/ limit related items.Support and educate clients on various products of the Bank and be an advisor for the client on solutions.Candidate Profile:Working knowledge of Banking Products including Trade Finance, General Banking, FX etc.).Candidate with prior experience in foreign remittance is preferred.Excellent communication and negotiation skills.Bachelor’s degree/University degree or equivalent experience.In-depth knowledge in RBI regulatory aspects around Trade, Forex, BG & GBO will be of importance.Min experience of 3-7 years in Banking or Financial organization.