Job Title

End User Computing – Senior EngineerTechnology Global Capability Center (GCC) – Hyderabad, IndiaRole DetailsTitle: Senior Modern Workplace EngineerLocation: Hyderabad, Telangana, IndiaDepartment: Global Technology Services (or relevant department)Reports To: Modern Workplace Leader1. Function Context1.1 PositioningPosition: End User Computing Senior EngineerSupervisory Role: NoReports To: Head of Global Networks & End-User Services1.2 Purpose of the RoleArcelorMittal is seeking a dynamic and experienced Senior Modern Workplace Engineer to manage comprehensive workplace support activities across Europe. The role involves desktop support, business software package preparation and support, and ensuring seamless operations across all European organizations within ArcelorMittal.This role is part of the tower in charge of Global Networks and End User Services.2. Key ResponsibilitiesDesktop Support ManagementManage all desktop support activitiesEnsure timely and effective resolution of technical issues to maintain optimal productivityBusiness Package Preparation and SupportManage the preparation, deployment, and support of business packagesEnsure packages meet the specific needs of various departments and functionsTechnical ExpertiseDemonstrate proficiency in end-user supportDemonstrate proficiency in business software packaging using Microsoft technologiesStakeholder CollaborationWork closely with stakeholders across different European organizationsUnderstand business needs and ensure delivery of high-quality support servicesContinuous ImprovementIdentify opportunities for process improvementsImplement best practices to enhance efficiency and effectiveness of workplace support activitiesCompliance and SecurityEnsure workplace support activities comply with relevant regulations and security standardsMaintain the integrity and confidentiality of company data3. Competencies3.1 Must-Have Behavioral CompetenciesResults Orientation – ProficientLearning and Development – ProficientTeamwork – ProficientStrategic Thinking – ProficientDecision Making – Proficient3.2 Nice-to-Have Behavioral CompetenciesStakeholder Orientation – IntermediateCourage to Challenge – IntermediateInnovation – IntermediateChange Management – BasicInspire Trust – Intermediate3.3 Required Technical CompetenciesProficiency in desktop support technologies and toolsKnowledge of business software package preparation and deploymentIntuneSCCM (for legacy operations)Knowledge of ITIL and ITSM (ServiceNow)4. RequirementsEducationBachelor’s degree in Information Technology, Computer Science, or a related fieldMaster’s degree is a plusExperienceMinimum of 5 years of experience in IT supportExperience in managing desktop support and business package preparation is essentialAdditional RequirementsStrong communication and interpersonal skillsAbility to work effectively in a multicultural and geographically dispersed environmentProficiency in English is requiredKnowledge of other European languages is a plusExcellent problem-solving and decision-making abilities