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About Position: We are seeking a detail-oriented Data Analyst to support our Customer Success organization by providing comprehensive data reporting, developing dashboards, and delivering analytical insights. This role focuses on transforming raw data into actionable business intelligence using modern analytics tools and platforms. You will be responsible for creating automated reporting solutions, conducting ad-hoc analyses, and providing data-driven recommendations that enhance customer retention, adoption, and post-sales operational efficiency in our EdTech SaaS environment.Role: Data AnalystLocation: All Persistent locationExperience: 7 to 10 YearsJob Type: Full Time EmploymentWhat You'll Do: Build, maintain, and optimize reports and dashboards in Salesforce, PowerBI, and NetSuite to support Customer Success, Services, and Support teamsCreate automated daily, weekly, and monthly reporting cadences for frontline leadershipMonitor data quality and ensure consistency across all reporting platformsUpdate and enhance existing dashboards based on evolving business needsConduct ad-hoc analysis in Excel to answer specific business questions and support strategic initiativesExtract and manipulate data from our Snowflake data warehouse using SQL queriesPerform deep-dive analyses on customer behavior, retention trends, and post-sales performance metricsCreate executive summaries and presentations to communicate findings to stakeholdersPartner with Customer Success, Services, and Support teams to understand EdTech industry-specific KPIs and success metricsAnalyze post-sales funnel performance, customer health scores, and renewal forecastingSupport capacity planning and resource allocation through data-driven recommendationsTrack and report on customer adoption, engagement, and satisfaction metricsTranslate business requirements from post-sales leaders into technical reporting specificationsPresent analytical insights and recommendations to operational stakeholdersDocument processes and maintain reporting standardsExpertise You'll Bring: Proficiency in Salesforce reporting and dashboard creationAdvanced skills in PowerBI for data visualization and dashboard developmentExperience with NetSuite reporting and analytics modulesStrong Excel capabilities, including pivot tables, advanced formulas, and data analysis toolsWorking knowledge of Snowflake and SQL for data extraction and manipulationUnderstanding of data warehousing concepts and ETL (Extract, Transform, Load) processesProficiency in Salesforce reporting and dashboard creationAdvanced skills in PowerBI for data visualization and dashboard developmentExperience with NetSuite reporting and analytics modulesStrong Excel capabilities, including pivot tables, advanced formulas, and data analysis toolsWorking knowledge of Snowflake and SQL for data extraction and manipulationUnderstanding of data warehousing concepts and ETL (Extract, Transform, Load) processesIndustry & Domain Knowledge2+ years of experience in post-sales operations (Customer Success, Implementation, or Support)EdTech SaaS industry experience preferred, with understanding of subscription metrics, user adoption patterns, and educational technology workflowsFamiliarity with customer lifecycle management and retention strategiesKnowledge of SaaS metrics (ARR, churn, NPS, customer health scoring)Benefits:Competitive salary and benefits packageCulture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certificationsOpportunity to work with cutting-edge technologiesEmployee engagement initiatives such as project parties, flexible work hours, and Long Service awardsAnnual health check-upsInsurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parentsValues-Driven, People-Centric & Inclusive Work Environment:Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.We support hybrid work and flexible hours to fit diverse lifestyles.Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employmentLet's unleash your full potential at Persistent - /careers/"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind./"