Job Title

About the CompanyQinecsa is a trusted, global partners bringing together best-in-class technology and scientific expertise to connect life science companies, public health, and regulatory sectors to the right safety solutions. we take pride in being the leading specialist pharmacovigilance provider, offering unparalleled expertise in PV services, technology, and consulting to cater to the unique needs of small, medium, and large pharmaceutical companies.Location:Bangalore, India - RemoteJob Type:Full - TimeJob Title:Service Transition ManagerRole Purpose:The Service Transition Manager is accountable for establishing, governing, and continuously improving the Service Transition capability across the organization.The role ensures that all new services, clients, releases, and major changes are transitioned into live operation in a controlled, compliant, and operationally ready manner, minimizing risk to service stability, regulatory compliance, and client experience.This role acts as the authority for transition readiness, the final gate between project delivery and Business as Usual (BAU), and the escalation point for complex or high-risk transitions.Key Accountabilities:1. Service Transition Governance & Framework OwnershipDefine, own, and maintain the Service Transition framework, standards, and policiesEstablish clear transition phases, entry/exit criteria, readiness gates, and sign-off modelsEnsure alignment between Service Transition and:SDLCValidation and Quality processesChange and Release ManagementIncident and Problem ManagementAct as the final authority for acceptance into BAU2. Oversight of High-Risk & Complex TransitionsOversee high-risk transitions, including:New client onboardingMajor platform releasesSystem migrationsRegulatory or audit-sensitive changesChallenge delivery timelines where service readiness or compliance is at riskEnsure appropriate mitigation plans are in place prior to go-live3. Operational Readiness & Service StabilityEnsure consistent operational readiness across all transitions, including:Support model definition (L1/L2/L3)Runbooks and SOPsMonitoring and alerting readinessAccess, tooling, and escalation pathsSponsor and govern Early Life Support (ELS / Hypercare) modelsDrive reduction of post-go-live incidents and time-to-stability4. Compliance, Risk & Audit ReadinessEnsure transitions meet regulatory and quality expectations (e.g. GxP, validation, audit traceability)Provide assurance that:Validation evidence is complete and appropriateChange control has been correctly appliedOperational controls are in place before go-liveAct as a senior point of contact during audits or inspections relating to transitioned services5. Stakeholder & Executive EngagementAct as the senior interface between:Delivery / ProjectsSupport & OperationsProduct & EngineeringQuality & ComplianceSenior client stakeholders (as required)Communicate transition risks, decisions, and trade-offs clearly and confidently at senior levelEscalate and resolve conflicts between speed of delivery and service readiness6. Continuous Improvement & Value RealisationDefine and own Service Transition success metrics, such as:Post-go-live incident ratesChange failure ratesTime to service stabilityAnalyze trends across transitions and drive systemic improvementsEmbed automation and tooling where appropriate to improve transition quality and efficiencyPosition Service Transition as a value-protecting and risk-reducing discipline7. People & Capability DevelopmentProvide leadership, coaching, and mentoring to othersBuild consistent capability, behaviors, and decision-making standards across the transition functionReduce dependency on individuals through standardization and institutional knowledgeContribute to workforce planning and skill development for Service Transition rolesDay-to-Day Activities:On a day-to-day basis, the Service Transition Manager will:Review the status of multiple active transitions, with particular focus on risk, readiness gaps, and upcoming go-live decisionsChair or participate in transition readiness reviews, go-live assessments, and BAU acceptance meetingsChallenge project and delivery teams on:Incomplete operational readinessInsufficient validation or change evidenceUnrealistic go-live timelinesAct as an escalation point for transition-related issues, risks, or conflicts between teamsWork closely with Support and Operations leads to ensure:Support teams are trained and preparedMonitoring and alerting are production-readyKnown issues and workarounds are documentedEngage with Quality, Validation, and Compliance teams to confirm regulatory expectations are met prior to go-liveReview post-go-live performance, early-life incidents, and service stability indicatorsIdentify recurring transition issues and drive corrective actions at framework or process levelProvide clear, evidence-based recommendations to senior stakeholders on whether a service is ready to transition into BAUCoach Service Transition Managers through complex or high-pressure transition scenariosContinuously refine transition artefacts, checklists, and governance based on operational feedbackKey Skills & Competencies:Core CompetenciesStrong end-to-end service and systems thinkingExcellent risk assessment and decision-making capabilityAbility to challenge constructively and influence without authorityCalm, authoritative leadership under delivery pressureExcellent written and verbal communicationTechnical & Operational CompetenceStrong understanding of:SaaS environments and multi-environment architecturesRelease and change managementMonitoring, incident response, and service operationsSystem integrations and data flowsTechnically fluent, able to assess readiness and risk without being hands-onRegulatory & Governance CompetenceProven experience working in regulated environmentsStrong understanding of:Validation principles (IQ/OQ/PQ)Audit expectations and traceabilityChange control and risk managementAble to balance compliance with operational pragmatismExperience & Qualifications:Essential7+ years’ experience in Service Delivery, Operations, Service Transition, or equivalent rolesDemonstrated experience governing complex service transitionsExperience working in regulated IT or SaaS environmentsProven stakeholder management at senior and executive levelsDesirableExperience in life sciences, healthcare, or pharmacovigilance systemsITIL certification or equivalent service management trainingExperience designing service governance frameworksExposure to automation or tooling in service operationsWhat We Offer:Competitive salaryOpportunity to work with a dynamic and innovative team and world-class clients.Professional development and growth opportunities.A collaborative and inclusive work environment.Work from home with limited travel.