Job Title

Head of revenue AssuranceKey ResponsibilitiesStrategic & LeadershipLead the receivables and collections function across multiple revenue streams: vending machine rentals, beverage supplies.Develop receivables strategies aligned with high-volume, recurring billing.Set and monitor DSO targets, overdue benchmarks, and collection.Work closely with finance team, invoicing submissions teamBilling & Receivables OperationsManage customer-wise and contract-wise billing in line with agreed SLAs and pricing termsOversee reconciliation of consumption-based billing, machine counters, and route sales dataMonitor aging reports and follow up on overdue invoicesCredit Control & Risk ManagementDefine and enforce credit policies based on customer segments (corporates, institutions, dealers, HoReCa)Set customer credit limits, payment terms, and advance requirementsTrack high-risk accounts and initiate corrective actions to prevent bad debtsDispute & Customer ManagementStrong interpersonal skills, effectively drive client meetings to build better relationships. Frequent in person client visits for dispute resolutionResolve billing disputes related to MMC, consumption variance, pricing, or service issuesCoordinate with Service, Operations, and Sales teams to close disputes quicklyLead escalations and negotiations with key corporate and institutional customersEnsure customer satisfaction while maintaining collection disciplineCross-Functional CoordinationWork closely with Sales to align credit terms with customer onboarding and renewalsCoordinate with Service & Operations teams on machine installation, uptime, and service closures impacting billingPartner with Legal teams for recovery actions, contract enforcement, and notices where requiredCompliance, MIS & ReportingEnsure compliance with accounting standards, internal controls, and audit requirementsPrepare and present regular MIS on DSO, overdue buckets, bad debt as per accounting principles, customer-wise exposure, and collectionsSupport month-end closing and receivables-related auditsSystems & Process ImprovementDrive automation of billing and collections using ERP SystemImplement digital collection tools, customer portals, and automated remindersContinuously improve receivables processes to support faster collection, scale and operational efficiencyKey Skills & CompetenciesStrong expertise in B2B receivables, recurring billing, and collectionsExperience handling high-volume invoices and multi-location customersUnderstanding of contract-based billing, rentals, and consumable salesExcellent negotiation and stakeholder management skillsStrong analytical and problem-solving abilitiesProficiency in ERP systems and advanced ExcelQualifications & ExperienceMBA (Finance)/ CFA/ CA preferred5–10 years of experience in Accounts Receivable, Customer Relation5+ years in a leadership role managing receivables or collectionsPrior experience in vending, FMCG, food & beverage, equipment rental, or service-based businesses is a strong advantageKey Performance Indicators (KPIs)Reduction in DSO and overdue receivablesCollection efficiency across rentals, consumables, and servicesBad debt levels and dispute resolution turnaround timeAccuracy and timeliness of billingTeam productivity and compliance