Job Title

Nest by Oumni — India’s First Premium Women’s Health InstitutionNest is not a fertility clinic. Nest is awomen’s health institution , accountable for outcomes acrossfertility → pregnancy → postpartum → infancy .At the centre of this institution is a role that doesn’t exist in Indian healthcare today: the Care Lead . This isnothospitality. This isnotsales. This isnota call-centre role.It’s ahigh-trust, high-responsibility rolebuilt to deliver continuity, clarity, and calm in complex healthcare journeys.The RoleAs a Care Lead, you are thesingle, constant point of contactfor women navigating emotionally and medically complex decisions.Doctors may change across stages. You do not.You will: Guide women through fertility, pregnancy, postpartum, and early infant care Help them understand optionswithout pushing procedures Coordinate care across doctors, diagnostics, and timelines Ensure nothing falls through the cracks — medically, emotionally, or administratively Support calm, informed decision-making —never urgency or fear This role exists because Nest separatesmedical decisionsfromnavigation and advocacy— by design.Who We’re Looking ForFemale candidates preferred , given the nature of women’s health journeys and long-term trust involved.Ideal backgrounds include: Hospitality & Guest Experience(luxury / premium service roles) Aviation & Cabin Crew(air hostesses, in-flight service, customer care) Psychology, Counselling, Social Work Healthcare Coordination(patient coordinators, care navigators) Premium Client Advisory roles(non-sales) Medical degrees arenot required . Empathy, judgment, and clarity matter more than clinical training.Core Traits (Non-Negotiable)High emotional intelligence and calm presence Clear, structured communication (spoken & written) Strong organisation and follow-through Comfort with emotionally sensitive conversations Discretion, confidentiality, and ethical maturity Ability to say:“Let’s not rush”or“This may not be necessary yet” Not a fit if you aresales-driven, transactional, script-dependent, or looking for a call-centre/admin role.Why This Role MattersCare Leads arenot support staff . They are theoperating system of the Nest institution— and one of our strongest trust accelerators from day one.