Job Title: Customer Experience Specialist Location: Gurgaon, IndiaAbout noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Customer Experience Specialist who can help us move even faster.noon’s mission: Every door, every day.What you'll do:We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over-reliance.Key Responsibilities:Engage with customers via Email and receive Inbound, make outbound calls to maintain and preserve customer experience.Responsible for providing successful end-to-end resolution to customer complaints.Identify critical cases that require faster closures and ensure the right resolutions are given on the cases keeping customer experience intact.Identify potential trouble spots in cases requiring management attention and escalating to ensure closure of the cases are given the right resolution within the timelines.Ability to sense customer annoyance and frustration from the conversation and contain the situation showing proactiveness, urgency and follow up with respective stakeholders for a resolution.Should follow a deep dive approach - Complete analysis on case study before concluding any resolution.Attention to detail and end-to-end understanding of processes and procedures in validating customer complaints and understanding complaint’s criticality. Accurately capture and document contact ticket data and maintain data integrity. Follow up with other departments such as tech, commercial, and ground operations teams using different internal channels.Sense of urgency while dealing with customer concerns and a very high level of responsibility in assuring all assigned tasks are handled in the utmost professional and timely manner. A highly motivated and eager-to-learn attitude is a must. Should be ready to extend support as and when required by the business. Create customer delight in every wayWhat you'll need:Qualifications RequiredMinimum 3 years of work experience in a customer support function, preferably in a fast-paced rapid growth environment.Proven track record of achieving and exceeding customer expectations through customer-centricity, resilience, and resourcefulness.Excellent communication skills (written and verbal) in English. Minimum high school diploma required.Need to be based out of Gurgaon or within 10-15 KMs from our office (office location DLF Cyber City Gurgaon)Candidates with their conveyance will be preferred Candidates must be flexible with their shift timings. Shifts could start early in the morning or end late at night. Join within two weeksWho will excel?We’re looking for people with high standards, who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action.We need people with the courage to be fiercely original.noon is not for everyone; readiness to adapt, pivot, and learn is essential.
Job Title
Customer Experience Specialist