Job Title

The Role One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mind-set focused on providing superior customer experience. We are looking for an experienced Key Account Manager who will be responsible for launching Refyne’s products & services and building relationships with our clients. The goal is to increase customer satisfaction, loyalty, retention and not just meet but exceed their expectations. Responsibilities● Launching Refyne products and services for new clients. ● Resolve clients' complaints in an effective, respectful & patient manner. ● Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth. ● Research key customers want and needs, suggest solutions to address them. ● Ensure timely launch and delivery of employee financial wellness benefits. ● Serve as the contact point for key clients and internal teams. ● Gather, report, and communicate clients' feedback on service, technology, and product delivery. ● Measure, track and analyze key account metrics. ● Create reports for upper management. ● Keep abreast with industry, market trends and best practices. Qualifications● 3 to 6 years’ work experience in event management & on-ground product launch. ● Experience in managing a large portfolio of clients, vendors & agencies. ● Excellent knowledge of management methods & techniques. ● Proficiency in English - written & verbal. ● Skilled in networking & building relationships. ● Ability to think strategically & lead, prioritize & meet critical deadlines. ● Comfortably with being on the road, the job will require extensive traveling, about 50% of the time.